What if I have changed my mind about an item?

We want to inspire and delight you with your jewellery purchase, so if for any reason you are not satisfied with your purchase, you may return it within 60 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

What if my item is faulty?

If the item you have received is faulty, please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca, and we will resolve the issue as quickly as possible.

What if the item I received is not the one I ordered?

If you have received an item different to the one that you ordered, please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca, and we will resolve the issue as quickly as possible.

Can I return Sale/Clearance items?

Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law).

How do I return my purchase?

Contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca to initiate a return. You’ll need to provide your order number, contact details and reason for return.

Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.

All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery to safeguard against loss. Michael Hill will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.

Can I return my item to a Michael Hill store?

Absolutely! You will need to meet all requirements of the Michael Hill refund policy. Please ensure that you take a printed copy of your shipping or order confirmation email into store to confirm your purchase details.

How long do I have to return my purchase?

You may return new items purchased from Michael Hill online within 60 days of delivery for a full refund, subject to our refund policy.

When will I receive a refund?

We will process your refund within 15 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.

How will I be refunded?

We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.