Poor quality - broke after a year
Bought a Belcher bracelet on 28/12/19 with the intention of wearing it everyday as it was a simple and stylish piece. But after just over a year of wear, the links were misshapen and eventually broke on New Years Day.
Took it into the Hurstville store on 5/1/21 and the manager was kind enough to send it away under warranty to have the link fixed however they told me wear and tear wasn’t covered and it would cost over $100 to fix. They said I should’ve had it shortened for $50 to the right length so it wouldn’t break.
She also said wear and tear wasn’t covered because I had not worn it on the correct link and leaning on it causes to misshapen and eventually snap. I told them that it was a bracelet, of course it will be leaned on if it’s on your wrist. The original salesperson said it was fine to wear it on any link and even put charms on it as it was a Belcher bracelet.
For a bracelet that retails for $349 ($206 on sale), I expected something more solid to be able to be worn more often than a special occasion. I certainly did not expect a hollow piece that cannot be worn daily, considering another salesperson in the store was also wearing a similar bracelet on a shorter length because it was too long.
Basically the bracelet is only good for occasional wear and should be advertised as such. Now it is only good enough to be kept in a box which is where it will stay because I can’t trust it not to break again. I will now have to buy another bracelet as I no longer trust the quality of MH products as it is not worth spending over $100 to fix. I would rather put this $100 toward another bracelet from somewhere else and will no longer purchase any more items from MH!