Accessibility Policy | Multi-Year Accessibility Plan | Statement of Commitment to Accessibility

Michael Hill Jeweller (Canada) Ltd. (hereon referred to as “Michael Hill”) is committed to providing a barrier-free environment for our customers, employees, job applicants, suppliers, visitors, and other stakeholders who enter our premises, or access our information. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation.

Our organization has made a commitment to accessibility for everyone who uses our services. Michael Hill has an important responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance with accessibility legislation by incorporating policies, procedures, equipment requirements, training for employees, and best practices. We will review these policies and practices on a regular basis. Our commitment to making our organization accessible to everyone includes the integration of accessibility legislation with our policies, procedures, programs, and training.

More detailed information on our accessibility policy is available on our website.


The following policy has been established by Michael Hill to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information, communications and employment.

Michael Hill is governed by this policy as well as the Accessibility Standards for Customer Service Policy and the Accessibility for Ontarians with Disabilities Act, 2005 in meeting the accessibility needs of persons with disabilities.

Establishment of Accessibility Policies and Plans

Michael Hill is committed to meeting the accessibility needs of persons with disabilities in a timely manner in its policies. These documents will be made publicly available in an accessible format, upon request.

Michael Hill will establish, document and maintain a multi-year accessibility plan which outlines its strategy to prevent and remove barriers and meet its requirements under the IASR. In accordance with the regulations the multi-year accessibility plan will be reviewed and updated once every five (5) years, and will be posted on the company's website. The accessibility plan will be made available in an accessible format upon request.

Training Requirements

Michael Hill will ensure that training is provided to all Ontario employees on the requirements of the accessibility standards referred to in the IASR and continue to provide training when changes are made to the accessibility policy.

Recruitment, Assessment and Selection

Michael Hill will notify employees and the public about the availability of accommodation for job applicants who have disabilities. Upon request, applicants will be informed that these accommodations are available for the interview process and for other candidate selection methods. Where an accommodation is requested, Michael Hill will consult with the applicant and provide or arrange for suitable accommodation.

Successful applicants will be made aware of Michael Hill’s policies for accommodating people with disabilities.

Accessible Formats and Communication Supports for Employees

When requested, Michael Hill will provide, or will make the arrangements for the provision of accessible formats for persons with disabilities. The format required will take into account the individual’s accessibility needs based on the type of disability. Michael Hill will consult with the person making the request to understand the nature of the accessible format or communication support that is required.

Workplace Emergency Response Information

Where required, Michael Hill will create individual workplace emergency response information for employees with disabilities. This information will be created in consultation with the employee and take into account the unique challenges created by the individual’s disability and the physical nature of the workplace. The information will be reviewed when the employee moves to a different physical location in the organization and/or when the employee’s overall accommodation needs or plans are reviewed.

Documented Individual Accommodation Plans

Michael Hill will also develop and have in place documented individual accommodation plans for employees with disabilities. If requested, information regarding accessible formats and communication supports provided will also be included in individual accommodation plans. In addition, the plans will include individualized workplace emergency response information (where required) and will identify any other accommodation that is to be provided.

Performance Management, Career Development, Advancement and Redeployment

Michael Hill takes into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees

Return to Work

Michael Hill will develop and implement return to work processes for employees who are absent from work due to a disability and require disability-related accommodation(s) in order to return to work.

The return to work process will outline the steps Michael Hill will take to facilitate the employee’s return to work and shall use documented individual accommodation plans


This policy will be reviewed regularly to ensure that it is reflective of Michael Hill’s current practices as well as legislative requirements.

Contact Us:

Accessible formats of this document are available free of charge upon request. For more information on Michael Hill’s accessibility policies and multi-year plan please contact us. Should we need to contact you to provide further information please include:

  • Your name
  • Your affiliation (e.g. Customer, visitor, etc.)
  • Your contact information (address, telephone and/or email)
  • A brief summary of your feedback

By Email: [email protected]
By Telephone: 905-282-1883