How much does shipping cost?

Michael Hill offers free delivery within Canada for all orders over $100. Orders under $100 will be charged a flat fee of $9.90.

How long will my delivery take?

Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

What could delay my order?

Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable , we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.

We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 - 2 business days before being approved for shipment.

Orders requiring ring sizing take up to three (3) additional business days to complete.

You can check the status of your order by logging in to your account, or for additional assistance regarding your order, please email online@michaelhill.ca or free call 1855 354 4455 and ensure you have your order number handy.

How do I track my order?

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

Do I need to sign for the delivery?

For security reasons, a signature is required for all deliveries.

I’ve missed my delivery, what now?

If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.

Do you ship internationally?

From this website you can make purchases for delivery to Australian postal addresses. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.

To purchase and ship within New Zealand, visit www.michaelhill.co.nz

To purchase and ship within Australia, visit www.michaelhill.com.au

To purchase and ship within the United States, visit www.michaelhill.com

Can I change my delivery address?

We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible on free call 1855 354 4455.

What if I have changed my mind about an item?

We want to inspire and delight you with your jewellery purchase, so if for any reason you are not satisfied with your purchase, you may return it within 60 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

What if my item is faulty?

If the item you have received is faulty, please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca, and we will resolve the issue as quickly as possible.

What if the item I received is not the one I ordered?

If you have received an item different to the one that you ordered, please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca, and we will resolve the issue as quickly as possible.

Can I return Sale/Clearance items?

Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law).

How do I return my purchase?

Contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca to initiate a return. You’ll need to provide your order number, contact details and reason for return.

Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.

All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery to safeguard against loss. Michael Hill will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.

Can I return my item to a Michael Hill store?

Absolutely! You will need to meet all requirements of the Michael Hill refund policy. Please ensure that you take a printed copy of your shipping or order confirmation email into store to confirm your purchase details.

How long do I have to return my purchase?

You may return new items purchased from Michael Hill online within 60 days of delivery for a full refund, subject to our refund policy.

When will I receive a refund?

We will process your refund within 15 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.

How will I be refunded?

We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.

Help! Can you assist me to complete my order?

Our Customer Service team is happy to assist you with your order. Please call us on free call 1855 354 4455.

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express and PayPal.

Your card will be debited when we ship your order. The transaction will appear on your statement as Michael Hill Wsale.

Can I use my Gift Card online?

Gift Cards can only be redeemed instore. Find you nearest Michael Hill store using our store locator.

Why isn’t my credit card being accepted?

Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca, noting any errors appearing on screen.

Where is my order?

View the status of your orders on the My Account page. You will need to either login or provide your order number and last name.

Michael Hill works hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.

Please allow 2-7 business days to deliver depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

For additional assistance regarding your order, please contact us on free call 1855 354 4455.

Why can’t I apply my promotion code to an order?

Please check that you order meets the criteria of the promotion code. This may include a minimum spend amount, a specified expiry date and if the promotion code applies to sale items. Promotion codes are case sensitive so please enter the exact code during checkout. If you still have an issue, please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca, noting any errors appearing on screen.

How do I know my order was successful?

All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca.

Who do I contact is there is a problem with my order?

Please email online@michaelhill.ca or free call 1855 354 4455. Please ensure you have your order number handy.

How do I create a new account?

Simply click ‘Login/ Register’, located at the top right of the page and then click ‘Create Account’. Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create wishlists, submit product reviews, check prior orders and checkout faster.

How do I update my account details?

Simply click ‘Login/ Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.

Where is my nearest Michael Hill store?

Use our Store Locator to find your nearest Michael Hill store.

Who is Michael Hill? Sir Michael Hill started out as an aspiring musician and watch maker, following generations of watch makers before him. This passion for creativity in all its forms inspired him to found Michael Hill Jewellers. He opened seven shops in seven years, then set his sights on 70 more in the following seven years. Today Michael Hill Jewellers, of which he is Chairman, has over 260 stores in Australia, New Zealand, Canada and the USA, with an aim to reach 1,000 stores by 2024.

Learn more about Michael Hill.

How do I create a new account?

Simply click ‘Login/ Register’, located at the top right of the page and then click ‘Create Account’. Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

How do I update my account details?

Simply click ‘Login/ Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.

What’s my ring size?

To find your ring size, download our Ring Size Guide and follow these tips:

  • Remember that your left and right hands may be different sizes so be sure to measure the finger the ring will be worn on most.
  • Measure when your hands are warm, not cold. For best results, measure a few times in the middle of the day.
  • Ensure you also measure your knuckle so the ring will slide over it.
  • Please be aware that rings with a wide shank may have to be ordered in a larger size than normal.
  • Mens Tungsten rings cannot be resized

If you’re still unsure, you can avoid resizing issues by visiting your local Michael Hill store for a personalized size assessment.

If it’s a surprise, ask your their friends or family if they know her finger size, borrow one of her rings (from the correct finger) and use the ring measurements in our Ring Size Guide to determine the correct ring size.

What if I need my ring to be re-sized?

Some rings can be resized depending on the style and setting of the stones. In general, the standard size is 7 1/4 for women and 10 1/4 for men. If a ring has to be resized it can take up to three (3) business days. Men’s Tungsten rings cannot be resized and will have to be specially ordered in store.

You will find the available sizes for a particular ring listed on its product page. In some cases you may be able to purchase different sizes by placing a special order, this is available in store only. If you are purchasing in store the size range and timescales will vary.

How do I care for my Michael Hill jewellery?

With our simple care tips, your special piece will sparkle for years to come.

How do I care for my Michael Hill Watch?

No matter which Michael Hill watch you’ve purchased, we know it’s more than a way to tell time. It’s an expression of your style, a hallmark of an important life accomplishment or a gift from someone special and with basic care information, your watch will stand the test of time.

How do I care for my Michael Hill diamonds?

Your Michael Hill diamond was hand crafted to stand the test of time, so you’ll always have that sparkling reminder of how your story first began. If you follow these simple steps for daily care, your diamond will always be there.

What is the Michael Hill Diamond Promise?

Diamonds mean many things in life – a promise, an investment, an heirloom, a token of our most precious memories. We want you to feel confident that the diamonds you select today will be there for all your tomorrows. It’s our promise that through all of life’s changes, our commitment to you will stay the same.

We offer, free of charge:

  • We will replace any diamond covered by our Michael Hill Lifetime Diamond Warranty if it chips, breaks or is lost from its original setting during normal wear. This includes labour and materials for setting the replacement diamond.
  • We provide a Michael Hill Certificate of Authenticity that guarantees your diamond is a natural diamond with each of the characteristics outlined in the certificate. The Certificate of Authenticity also guarantees the metal content to be the stated purity.
  • We partner with the Australian Diamond Grading Laboratory to give you an Independent Diamond Certificate that assesses the 4Cs of your diamond so that you can understand your diamond’s individual characteristics.

What is Michael Hill’s diamond sourcing policy?

The story behind your diamond begins long before you see it sparkle. Because it’s as important to us as it is to you, we’re committed to ensuring that our certified diamonds are conflict-free. We purchase them only from sources we know and trust - which means your diamond will make you feel as good as it looks.

Learn more about our diamond policy.

Can I purchase an item that I saw online from my local Michael Hill store?

Most of the items that are offered online can be purchased at your local Michael Hill store, however we do carry Clearance and Online Exclusive items that may not be available at your local retail store.

Additionally, your local Michael Hill store may carry some items that are not offered online. Be sure to call ahead to confirm that the item you want is in stock.

What services do you offer instore?

  • Restyling events, to update the piece you love with a look for today
  • Diamond and Bridal experts in all our stores
  • Custom design services so that your jewellery reflects you
  • Free jewellery cleaning
  • Financing and credit options for flexible purchasing
  • Layby services
  • Lifetime services available through our Professional Care Plan
  • Gift cards for your convenience
  • Valuations with insurance replacement specialists

To find out more, just visit one of our stores and talk with a Michael Hill expert, contact us on free call 1855 354 4455 or email online@michaelhill.ca

How do I subscribe to your newsletter?

Simply enter your email in the space provided at the bottom right of every page on the site, and click ‘Join’. If you create an account with Michael Hill you will also be automatically included on our mailing list, unless you choose to opt out. Creating an account will also allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

How do I unsubscribe from your newsletter or emails?

Simply click the ‘unsubscribe’ link at the bottom of any of our emails, or email online@michaelhill.ca and request removal from our mailing list.

Can I purchase an extended warranty?

The Michael Hill Professional Care Plan offers you peace of mind protection on your valued purchase. Professional Care plans are available in both three (3) year and lifetime packages.

Visit any Michael Hill store within 30 days of receiving your order to purchase a Professional Care Plan.

How can I provide feedback?

We’d love to hear your feedback about our website, stores, staff and products. You can provide feedback by emailing online@michaelhill.ca, or quickly provide feedback by clicking the ‘Give Feedback’ bubble at the bottom right of every page on our website.

What does TW mean?

TW stands for ‘total weight’. When you add up all of the diamonds on a piece of jewellery or in a set, this equals the total weight.

What does carat mean?

A carat is the unit of measurement used to measure the weight of diamonds and other gemstones, as well as the purity gold.

You can read more about diamond carats in our 4C’s article.

When referring to rose, white or yellow gold, the number of carats tells you how much metal is in a particular piece, as a percentage. Pure gold, for example, is designated 24 carat, while 10 carat gold is around 41.6 per cent gold.

At Michael Hill, we make it easy for you to tell whether we are talking about diamond carats or gold carats – carat will always be spelled out when referring to a diamond, while ‘ct’ will be used for gold.

What does it mean when a pearl is ‘cultured’ and ‘freshwater’?

Cultured freshwater pearls are humanity’s work at duplicating what nature first started. A “seed” – typically a round bead made of mother pearl is inserted into the freshwater mollusc. After three years, you have a pearl!

What is a chronograph?

A chronograph is a type of timepiece which combines a stopwatch and a regular watch.

Are your gemstones enhanced?

All of our gemstones are natural unless specifically stated in the product title and product description.

Do you sell Gift Cards?

You can buy Gift Cards at your nearest Michael Hill store. Unfortunately Gift Cards cannot be purchased online.

My Gift Card has expired, can I still redeem it?

Even if your gift card has an expiry date on it, it may still be redeemable in store. Please contact our Customer Service team on free call 1855 354 4455 or email online@michaelhill.ca with the card number and the country where it was purchased, and we will be able to advise you.

Can you do engravings?

No, unfortunately we do not offer an engraving service.

Do you offer Layby?

We do offer a layby service in store. Our normal terms require a 25% initial deposit, a non-refundable administration fee ($15) and payment of the balance within three months of the original transaction date. Some products cannot be put on layby so check with your local Michael Hill store.

Do you do repairs?

We offer repair services on Jewellery and Watches purchased from Michael Hill only. Please take the item to your local store and they will be able to provide an estimate and advise approximate timescales for the repair.

 

WISHLISTS

How do I create a Wishlist?

Your Wishlist can be used to create shareable gift suggestions, shopping lists, or just to drop a hint. To get started, create a Michael Hill account and ensure you are signed in. When you see something you like, simply click the 'Add to Wishlist' button on the product page and the item will move to your Wishlist.

How do I add or remove a product?

When you see something you like, click on 'Add to Wishlist' on the product page.

If you'd like to remove an item from your list, simply click ‘Remove’ on that item from your Wishlist page.

How do I share my wishlist?

You can share your wishlist several ways:

  • Simply click the ‘Send to a Friend’ button to send your wishlist to a friend via email.
  • Click ‘Share Wishlist’ button to share your wishlist on Facebook, Twitter or via other social sites.
  • Copy and paste the URL of your wishlist to send to friends any way you choose.
  • Click ‘Make Wishlist Public’ to make your wishlist searchable by others.

How do I purchase from my wishlist?

Shopping from your wishlist is easy:

  • Simply click ‘Add to Bag’ next to the item you wish to purchase.
  • Review items in your bag by clicking the Shopping Bag at the top of the page, then then click the ‘Checkout’ button to complete your order
  • Your friends or family can also purchase items from you wishlist if you’ve shared it.

Are items in my wishlist reserved?

Products in your wishlist are not reserved for you and can sell out at any time. Products labelled ‘Low Stock’ may sell out, so purchase early to avoid disappointment.

 

PRODUCT REVIEWS

How do I see what other people have said about a product?

You can see other’s reviews by visiting any product page. You can also easily see a products star rating by hovering your mouse over any product as you are browsing the site.

How do I submit a review?

To submit a review, ensure you are signed in and then click on ‘My Account’ at the top of the site. Once in your account, click ‘My Reviews’ and you will see a list of purchased products. From here, you can view the product, as well as click ‘Review Now’ to submit your review. If you have already reviewed the product, you can see the star rating you gave it, or click on ‘View my Review’ to check what you said.

What information do I need to provide?

The review process is completely anonymous; all we ask is for you to provide:

  1. Overall rating (out of 5)
  2. Quality (out of 5)
  3. Appearance (out of 5)
  4. Would you recommend this to a friend?
  5. Review summary (a few words to describe your experience with the product)
  6. Your review
  7. Gender

Got any writing tips?

When writing your review, please consider the following guidelines:

  • Keep your review focused on the product
  • Avoid writing about customer service; contact us on free call 1855 354 4455 or email online@michaelhill.ca  
  • Refrain from mentioning competitors or the specific price you paid for the product
  • Do not include any personally identifiable information, such as full names
  • All submitted reviews are subject to our Content Guidelines.

When will my review be published?

It usually takes a few days for your story to be moderated and published. On submission you will receive an email confirmation. Once your review has been posted, you will receive a second email confirming that it has been accepted, including a link to your review. If we can’t post your review you’ll also received an email notifying you of this.

Will Michael Hill edit my review?

Content submission will not be edited by Michael Hill, but simply removed if they do not meet our Content Guidelines. This includes submissions that include personal information, such as full names of people who are not public figures, phone numbers, specific physical addresses or email addresses.

How do I edit my review?

Once you have submitted your review you cannot edit it.

 

CHARM BUILDER

What is the Charm Builder?

Building a coordinated charm collection takes planning! With our Charm Builder, you can create your own unique charm bracelet with just a few clicks of your mouse.

Once you have a design you are happy with, you can purchase it there and then, add the charms to your Wishlist to come back later, or print out your design and share it with friends and family so they know exactly what you want.

How do I create my design?

Building your perfect bracelet is as easy as one, two, three!

  1. Choose a bracelet to begin. Captured Moments bracelets are available in 10kt gold, sterling silver, diamond set and leather combinations.
  2. Add some charms and spacers to create your unique look. There are over 500 charms to choose from, so there are countless ways to personalise your bracelet.
  3. Include a safety chain and stoppers to keep your bracelet and charms secure. Stoppers are also great for giving charms with extra special meaning the space they deserve.

To select a bracelet or charms, hover over the one you want and click ‘Add’. Once you have added charms, you can drag them around the bracelet to change the order, or click on each one and select ‘Copy’ to duplicate, or ‘Remove’ to delete it.

You can see the price and charm listing to the right of your bracelet. It will update as you add and remove charms so you know exactly how much your design is going to cost.

I don’t know where to start?

With so many combinations of charms to choose from, it can be hard to know where to start. That’s why we’ve created some premade bracelets using popular charms and colours, to help you start your unique collection.

If you want to create a completely unique look, try these tips as a starting point:

  • Keep to just one or two colours  
  • The eye likes symmetry. Try choosing a charm to centre your bracelet around and add charms in twos – one on either side of the central one.
  • Choose charms to represent special moments in your life. Whether it’s the an occasion, a secret, a milestone, or a personal achievement, there’s a charm to capture it perfectly.

Of course there are no hard and fast rules for creating a Captured Moments collection. If you like it, go with it! The beauty of Captured Moments is that you can keep adding to your bracelet, or changing it, so that it always stays as unique as you are.

Do I get a discount for buying multiple charms?

Some of our suggested bracelets are available at a special price. Adding to this will not affect the price of the original design, but if you choose to remove one or more charms from the suggested design, the price will revert back to retail prices.

You can see the price and charm listing to the right of your bracelet. It will update as you add and remove charms so you know exactly how much your design is going to cost.

If you’re looking for outstanding value for money, try one of our ready-to-wear designs, which can be purchased outside the Charm Builder.

I’ve completed my design, now what?

Now that you’re personalized your design, you have a few options:

  1. Buy your bracelet: You can see the price and charm listing to the right of your bracelet. Underneath, click ‘Add to Bag’ and proceed to the checkout to buy your bracelet.
  2. Print it out: You can print copies of your newly designed bracelet and take it into your nearest store, or give a copy to family and friends.

 

PRIVACY & SECURITY

How secure is my credit card and personal information?

Your security while shopping online with Michael Hill is extremely important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.

How do you deal with my personal information?

We want your online and instore experience to be enjoyable and we take care to respect your privacy when you visit our stores and our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our website and our stores again, and maybe even tell your friends about us.

At Michael Hill Jewellers, we are bound by the Privacy Act 1988 (Cth) and the National Privacy Principles, which govern the way private sector organizations collect, use, keep secure and disclose personal information. This privacy policy applies to personal information collected by us. It includes information on how Michael Hill Jewellers collects, uses, discloses and keeps secure, individuals' Personal Information. It also covers how Michael Hill Jewellers makes the Personal Information it holds available for access to and correction by the individual.

Generally, we use the information we collect about you for two purposes: to facilitate your order and to create a better, more personalized experience for you. You can view full details on our privacy policy.

Privacy Policy

Privacy Policy Highlights | Privacy Policy | Cross Border Transfers of Personal Information

In this Privacy Policy, the expressions “Michael Hill”, "we", "us" and "our" are a reference to Michael Hill Jeweller (Canada) Limited and its Canadian related and affiliated companies.

At Michael Hill, we want your on-line and in-store experience to be enjoyable and we take care to respect your privacy when you visit our website and our stores. We endeavour to handle your personal information responsibly and to act fairly and honestly with all our customer transactions. We do this gladly because we know that if you have a good experience with us, you will want to visit our website and our stores again... and maybe even tell your friends about us.

This Privacy Policy applies to personal information collected by us. We are bound by the Personal Information Protection and Electronic Documents Act, provincial private sector privacy legislation, and Canada's Anti-Spam Legislation (collectively, private sector privacy legislation), which governs the way private sector organisations collect, use, keep secure and disclose personal information and send commercial electronic messages.

The purpose of this Privacy Policy is to generally inform people of:

  • how and when we collect personal information;
  • how we use and disclose personal information;
  • how we keep personal information secure, accurate and up-to-date;
  • how an individual can access and correct their personal information; and
  • how we will facilitate or resolve a privacy complaint.

If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint.

Please see Section 13 for further details.

We can be emailed at online@michaelhill.ca or write to us at GPO Box 2922, Brisbane, Australia and our privacy officer will then attempt to resolve the issue. We recommend that you keep this information for future reference.

1. What is personal information?

Private sector privacy legislation defines "personal information" to mean any information or an opinion about an identified individual, including where an individual could be identified through the use of the information, whether alone or in combination with other available information. Personal information does not include the name, title or business address or telephone number of an employee of an organization.

2. The kinds of personal information collected, used and disclosed by Michael Hill

We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you.

At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.

Where appropriate, we will seek your express consent for the applicable use of your personal information, including when we send you commercial electronic messages. Where applicable, you will be able to unsubscribe at any time to the commercial electronic messages that we send to you by following the instructions in the message to unsubscribe, or by contacting us at online@michaelhill.ca, GPO Box 2922, Brisbane, Australia, or 1800 354 4455

We set out some common collection, use and disclosure instances in the table below.

Purpose
Type of Information Uses Transfers/Disclosures
Sales and enquiries (online and in-store)
  • Contact information: Such as your name, email address, postal and residential addresses, phone numbers, country of residence (and, if applicable, age).
  • Life-event information: Such as your date of birth and other anniversaries (wedding, birthday, partner’s birthday etc).
  • Product Information: Such as products or services you are interested in or products or services that you have purchased from us or our affiliated partners and organisations.
  • Transactional information: Such as
    • Product details and order summary.
    • Details in relation to your financial institution.
    • Payment card type.
    • Card number.
    • Expiry date.
    • CVV number.
    • Proof of ID (e.g. driver’s licence).
  • In-store security information: Such as in-store CCTV footage, photographs or information used to secure ecommerce transactions.
  • Customer services: Information collected in connection with us recording calls to our customer services department for quality assurance purposes.
    The types of uses we will make of personal information collected for this type of purpose include:

  • Identity verification: if required, the verification of your identity and age.
  • Sales and delivery: the provision of our products and services to you including:
    • Using your personal information in our point-of-sale messaging application “Leadbooks”, in order to contact you regarding products, services or events we think would be of interest to you.
    • Payment processing, including charging, credit card authorisation, verification and debt collection.
    • Checks for financial standing and credit-worthiness.
    • Delivery.
  • After-sale services:
    • Refunds, exchanges, warranty claims or repairs.
    • Uses in connection with purchased Professional Care Plans.
    • Details of current and past products purchased.
    • To provide customer service functions, including handling customer enquiries and complaints.
    • To provide you with product awareness information.
  • Marketing and consumer analytics: using your personal information to:
    • Aggregate with other information we hold about you, and to then use that data for marketing and consumer analytics.
    • Offer you updates, or other content or products and services or events that may be of interest to you.
    • Improve our services (including contacting you about those improvements and asking you to participate in surveys and reviews about our products and services).
    • Marketing and promotional activities by us (including by direct marketing by mail, telemarketing, email, SMS and MMS messages) such as our customer loyalty programs and newsletters.
  • General administrative and security use:
    • To protect Michael Hill stores and websites from security threats, theft, fraud, burglary or other criminal activities.
    • The use of your personal information collected in the administration and management of Michael Hill.
    • The maintenance and development of our products and services, business systems and infrastructure.
    • In connection with the sale of any part of Michael Hill’s business or a company owned by a Michael Hill entity.
    • To provide customer services to customers and for quality assurance purpose when calls are made to our customer services department
    The types of transfers and disclosures we will make of personal information collected for the type of purposes listed include, without limitation, to:

  • Third party service providers utilised in connection with our point-of-sale messaging application “Leadbooks”.
  • Service providers (including IT service providers).
  • Michael Hill's related and affiliated companies (including related entities in New Zealand, Australia and the United States of America).
  • Third parties connected with the sales and after sales process including, payment platform providers, financial institutions, credit service providers and credit reporting bodies.
  • Third parties connected with the sales process including, on our behalf and any third party providers who provide us with ecommerce services, or who assist us in providing our products and services to you.
  • Third parties connected with the marketing process including, messaging service providers, marketing list providers or other third parties who assist us in providing our products and services to you.
  • Third parties in connection with the sale of any part of Michael Hill’s business or a company owned by a Michael Hill entity.
  • As required or authorised by law.
Credit services
  • Contact and identifying information:
    • Your name.
    • Address, previous address, time spent at current address and previous address.
    • Date of birth.
    • Marital status.
    • Email address.
    • Residential status (rent, board, home owner etc).
    • Number of dependants (spouse, children, etc).
    • Details of required primary identification information (such as a current Canadian drivers licence, passport, birth certificate, etc).
    • Details of required secondary identification information (e.g. utility billink statement etc).
    • Alternative Contact (name, address and phone number).
  • Credit information: Personal credit information relating to your financial standing, credit and credit worthiness, including, but not limited to:
    • Employment status and details (including time worked and industry).
    • Financial details (weekly income, share of living expenses, mortgage and loan payments, number of credit/store cards, balance and limits of store/credit cards).
    • Requested credit limit.
  • Credit reporting:
    • The processing of any application and the consideration of your credit information.
    • The processing of any payments, refunds or exchanges.
  • Marketing: In addition, we may also use this type of personal information for marketing purposes (including direct marketing) and:
    • To aggregate with other information we hold about you, and to then use that data for marketing and consumer analytics.
    • Offer you updates, or other content or products and services that may be of interest to you.
    • Improve our services (including contacting you about those improvements and asking you to participate in surveys about our products and services).
    • Marketing and promotional activities by us (including by direct mail, telemarketing, email, SMS and MMS messages) such as our customer loyalty programs and newsletters.
  • General administrative and security use:
    • To protect Michael Hill stores and websites from security threats, theft, fraud, burglary or other criminal activities.
    • The use of your personal information collected in the administration and management of Michael Hill.
    • The maintenance and development of our products and services, business systems and infrastructure.
    • In connection with the sale of any part of Michael Hill’s business or a company owned by a Michael Hill entity.
In summary, we may transfer or disclose this type of personal information to:
  • The third party credit provider who is (or may) provide the credit services to you.
  • Credit reporting agencies and credit providers.
  • Our contractors and agents, including but not limited to third party providers who undertake our bill and/or credit services on our behalf and any third party providers who provide us with ecommerce services, or who assist us in providing our products and services to you.
  • Foregin and Canadian service providers (including IT service providers), if any.
  • To third parties in connection with the sale of any part of Michael Hill’s business or a company owned by a Michael Hill entity.
  • Michael Hill's related and affiliated companies (including related entities in New Zealand, Australia and the United States of America).
  • As required or authorised by law.
Marketing services which includes social media
  • Contact information: Such as your name, email address, current postal and residential addresses, phone numbers, country of residence (and, if applicable, age).
  • Life-event information: Such as your date of birth, anniversaries (wedding, birthday, partner’s birthdays etc).
  • Product and service interests: Such as:
    • Products or services you are interested in.
    • Products or services that you have purchased.
    • Aggregated information provided by services such as Google Analytics and Remarketing.
  • Social media activity: Including “likes”, comments posted, any of your oppositions or feedback, photos posted or uploaded and other information pertaining to your social media activities which concern, or relate, to Michael Hill.
  • Events: including your attendance at any event and participation in any competitions or promotions, photos taken or any reviews or product preferences provided by you.
  • Digital device information: Information which identifies your digital devices, such as the media access control address (or MAC address) of your mobile phone or other digital devices.
  • General marketing and consumer analytics: using your personal information to:
    • Aggregate with other information and to then use it for marketing and consumer analytics.
    • Offer you updates, or other content or products and services that may be of interest to you.
    • Improve our services (including contacting you about those improvements and asking you to participate in surveys or reviews about our products and services).
    • Marketing and promotional activities by us (including by direct mail, telemarketing, email, SMS and MMS messages) such as our customer loyalty programs and newsletters.
    • In connection with the sale of any part of Michael Hill’s business or company.
  • Online accounts or social media: If you create an account with Michael Hill, attend an event run or facilitated by Michael Hill (or its agents) or participate in our social media platforms (such as Facebook, Twitter, Google+, YouTube, Instagram) and you provide us your personal information, we will use it for:
    • Drawing and contacting winners.
    • Adding entrants to marketing database.
    • Responding to social media messages.
    • Customer service related contact.
    • Fulfilling social media platform rules.
    • Passport details required for prizes with travel.
  • Identity verification: if required, the verification of your identity and age.
  • Location-based and device-based marketing: we may use information we collect about your geographical location and digital devices (such as your device MAC address) to send you marketing communications.
We may transfer or disclose your personal information to:
  • Our third party partners, such as magazines, media companies who assist us with a competition or promotion.
  • Third parties in connection with the sale of any part of Michael Hill’s business or a company owned by a Michael Hill entity.
  • Service providers (including IT service providers).
  • Third party service providers utilised in connection with our point-of-sale messaging application “Leadbooks”.
  • Third parties in connection with the sale of any part of Michael Hill’s business or a company owned by a Michael Hill entity.
  • Third parties connected with the marketing process including, messaging service providers, marketing list providers or other third parties who assist us in providing our products and services to you.
  • As required or authorised by law.

3. How Michael Hill collects and holds personal information

3.1 Collection generally

As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your personal information directly from you. Most often, this personal information will be collected from you in connection with a purchase you make from us (whether online or in-store).

When you engage in certain activities online or in-store, such as entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.

Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data or any other information we require in order for us to provide our services to you, we may be unable to effectively provide our products or services to you.

3.2 Other collection types

We may also collect personal information about you from other sources, such as competitions and also from third parties. Some examples of these alternative collection events are:

  • (a) trade promotions, and contests (whether in-store or online), including those run by us or run by third parties who participate with us;
  • (b) when we collect personal information about you from someone you know, such as someone who buys a gift for you and your personal information is provided in connection with the purchase of that gift;
  • (c) when we use digital devices and applications to automatically collect information about the digital devices you use near our stores or to otherwise interact with us; when we collect personal information about you from a referee provided by you on an application made with us;
  • (d) when we collect personal information about you from credit reporting bodies, in connection with any credit applications made with us or through us as an agent for a third party credit provider, including without limitation credit reports;
  • (e) where you provide personal information to a third party and consent for that information to be disclosed or transferred to us (e.g. as part of a co-promotion that we participate in;
  • (f) when we collect personal information about you from publically available sources including but not limited to court judgments, directorship and bankruptcy searches, Canada Post, and public directories.

3.3 Notification of collection

If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply. Generally speaking, we will not tell you when we collect personal information about you in the following circumstances:

  • (a) where information is collected from third party credit reporting bodies;
  • (b) where information is collected from any credit referee, trade referee or personal referee you have listed on any application form with Michael Hill;
  • (c) where information is collected from publically available sources including but not limited to bankruptcy searches; or
  • (d) as otherwise required or authorised by law.

3.4 Unsolicited personal information

In the event we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by Michael Hill (in its absolute discretion) that the personal information is not required, we will destroy the information or ensure that the information is de-identified.

3.5 How we hold your personal information

Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the private sector privacy legislation. We provide some more general information on our security measures in Section 11 (Data quality and security).

4. Uses and discloses of personal information

4.1 Use and disclose details

We provide a detailed list at Section 2 of uses and disclosures we make regarding the personal information we collect.

4.2 Other uses and disclosures

We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:

  • (a) when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
  • (b) the use is for the purpose of acting in respect of an emergency that threatens the life, health of security of an individual;
  • (c) if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
  • (d) if it is required or authorised by law.

4.3 Use and disclosure procedures

In the event we propose to use or disclose such personal information other than for reasons set out in the above table at Section 2 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use.

Your personal information is disclosed to these organisations or parties only in relation to the goods or services we provide to you or for a purpose permitted by this Privacy Policy.

We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your personal information.

4.4 Communications opt-outs

If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out at the top of this document and we will ensure the relevant communication ceases. Any other use or disclosure we make of your personal information will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.

5. Sensitive information

5.1 Sensitive information generally

Sensitive information is a subset of personal information and includes medical information, financial information or other types of information that become sensitive, depending on the context.

5.2 Collection and use of sensitive information

In general, we attempt to limit the collection of sensitive information we may collect from you, but depending on the uses you make of our products this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you.

The type of sensitive information we may collect about you is dependent on the services provided to you by Michael Hill and will be limited to the purpose(s) for which it is collected.

We do not use sensitive information to send you Direct Marketing Communications (as set out in Section 6 below) without your express consent.

5.3 Consent

We may collect other types of sensitive information where you have consented and agree to the collection of such information. Generally speaking, we will obtain this type of consent from you at (or around) the point in time in which we collect the information.

6. Direct Marketing

6.1 Express informed consent

You may be asked to give your express and informed consent to us using your personal information set out in:

  • (a) the “Sales and enquiries (ecommerce and in-store)” row of the table at Section 2 of this document above;
  • (b) the “Credit services” row of the table at Section 2 of this document above; and
  • (c) the “Marketing services which include Social Media” row of the table at Section 2 of this document above,

to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).

6.2 Implied consent and exceptions to consent

Without limitation to paragraph 6.1, if you have provided implied consent or if an exemption to consent under private sector privacy legislation applies, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.

6.3 Opt-out

If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 6, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out at the top of this document.

7. Online Information

7.1 Online information generally

We endeavour to provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us. This information helps you to make informed choices.

7.2 Online contracts and ecommerce

We keep complete and accurate records of online contracts when you accept one of our offers. Our system also helps you to keep an accurate record so there is no confusion about the contract.

If you have a problem with any of our products or services that you receive from us, our website provides further information about how to make a complaint, obtain redress or pursue dispute resolution. We can be emailed at online@michaelhill.ca if there is a problem.

7.3 Collections of personal information via linked websites

This website may offer links to other websites. Those websites may also collect your personal information (including information generated through the use of cookies) when you visit them. We are not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarise yourself with their privacy policies before providing them with your personal information.

7.4 Uses and disclosures for cross border shipments

If you engage in electronic commerce on this website, please be aware that cross border shipments are subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment and product information (such as name and titles) to our international carriers and such information may be communicated by the carriers to customs authorities. Customs authorities require the value of the product item to be stated directly on the package.

7.5 Cookies and IP addresses

If you use our website, we may utilise "cookies" which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit a Michael Hill website or store. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.

We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

However, in some cases, cookies may enable us to aggregate certain information with other personal information we collect and hold about you. Michael Hill extends the same privacy protection to your personal information, whether gathered via cookies or from other sources, as detailed in this Privacy Policy.

You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

8. Google Analytics, Display Advertising and Remarketing

8.1 Persistent cookies

We use persistent cookies to enable basic web traffic analysis using Google Analytics which, for example, shows us which areas of our website are popular against those that are not visited often. This allows us to prioritise our enhancements to our website and increase the productivity of our website. We also use persistent cookies in relation to affiliate marketing with web based traffic through affiliate networks.

8.2 Google features

We undertake and use the following Google features on our website, Google Analytics, Google Adwords, Remarketing and DoubleClick. These use any identifiable personal information.

Google may include in-ads notice labels to disclose interest-based advertising to you. Third-party vendors and search engines, including Google, will show Michael Hill ads on websites and search-results across the Internet. Michael Hill and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on an individual's past visits to the Michael Hill websites.

We will not facilitate the merging of personal information with non-personally identifiable information previously collected from Display Advertising features that are based on the DoubleClick cookie, unless we notify you and you opt-in to that merger.

8.3 Google Remarketing

We also use Google Remarketing with Google Adwords and Google Analytics to display content specific advertisements to visitors that have previously visited our website when those visitors go to other websites that have implemented the Google Display Network.

8.4 Opt-out via Google

As a visitor to our website, you can opt out of Google's use of cookies by visiting Google's Ads Settings and you can opt out of Google’s DoubleClick’s use of cookies by visiting the DoubleClick opt-out page . Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Ad Choices opt out page.

9. Anonymity and pseudo-anonymity

To the extent practicable and reasonable, we will endeavour to provide you with the option of dealing with Michael Hill on an anonymous basis or through the use of a pseudonym. However, there may be circumstances in which it is no longer practicable for Michael Hill to correspond with you in this manner and your personal information may be required in order to provide you with our products and services or to resolve any issue you may have.

10. Cross Border Disclosure

10.1 Cross border disclosures

Any personal information collected and held by Michael Hill may be transferred and held at a destination outside Canada, including but not limited to the jurisdictions set out in our Cross Border Disclosures Table.

Generally speaking this may be because Michael Hill (being part of a global group of organisations) operates in other jurisdictions. Personal information may also be processed by staff or by other third parties operating outside of Canada who work for us or for one of our suppliers, agents, partners or related companies.

In addition we may utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure (Cross Border IT Services). In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist Michael Hill with providing our goods and services to you.

Notwithstanding paragraph 10.1, as we utilise Cross Border IT Services and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed in the Cross Border Disclosures Table.

10.2 Provision of informed consent

By submitting your personal information to Michael Hill, you consent to the transfer and/or processing of your personal information outside of Canada. While the countries outside Canada do not always have the same privacy protection obligations as Canada in relation to personal information, we will take reasonable steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.

11. Data security and quality

11.1 Michael Hill’s security generally

In this age of internet shopping, we have learned that customers require peace of mind when it comes to the security of using the internet. We have taken technological, physical and organisational steps to help ensure your credit card details and other personal information is safe. For example, we have developed and use a secure server that has the most up-to-date encryption (decoding) methods. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the Internet is involved.

Notwithstanding the above, we will take reasonable steps to:

  • (a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
  • (b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
  • (c) destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

We can’t tell you all of the technical details behind our security systems and processes as this may compromise the effectiveness of them.

11.2 Accuracy

The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:

  • (a) let us know if there are any errors in your personal information; and
  • (b) keep us up-to-date with changes to your personal information (such as your name or address).

We provide information about how you can access and correct your information in Section 12.

12. Access to and correction of your personal information

You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by private sector privacy legislation. You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.

If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the top of this document.

13. Resolving Privacy Complaints

13.1 Complaints generally

We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.

13.2 Contacting Michael Hill regarding complaints

If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, please contact us by:

- Telephone: 1800 354 44 55

- Email: online@michaelhill.ca

- Post: GPO Box 2922, Brisbane, Australia 4001

Please mark your correspondence to the attention of the Privacy Officer.

13.3 Steps we take to resolve a complaint

In order to resolve a complaint, we:

  • (a) will liaise with you to identify and define the nature and cause of the complaint;
  • (b) may request that you provide the details of the complaint in writing;
  • (c) will keep you informed of the likely time within which we will respond to your complaint; and
  • (d) will inform you of the legislative basis (if any) of our decision in resolving such complaint.

13.4 Register of complaints

We will keep a record of the complaint and any action taken in a Register of Complaints.

14. Consent, modifications and updates

14.1 Interaction of this Policy with contracts

This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all, or part, of this Privacy Policy into the terms of that contract. In such instances, a Michael Hill company may incorporate the terms of this policy such that:

  • (a) certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto the Michael Hill entity, but do create contractual obligations on the other party to the contract; and
  • (b) the consents provided in this policy become contractual terms provided by the other party to the contract.

14.2 Acknowledgement

By using our website, purchasing a product or service from Michael Hill (whether in store or online) or entering a competition or interacting with us via social media, you are acknowledging and agreeing:

  • (a) to provide the consents given by you in this Privacy Policy; and
  • (b) that you have been informed of all of the matters in this Privacy Policy.

14.3 Modifications and updates

We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please cease providing us with your personal information and contact us via the details set out at the top of this document.

Last Updated: 06/08/2014

Security Policy

At Michael Hill, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128bit encryption technology to protect your online information.

How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Certain browsers will not allow communication through secure servers. If this is the case, you won't be able to place an order online. If you have any problems placing an order online please print your shopping page and place your order by phone at 800 555 1212. Please note that calls to 800 555 1212 that are not made from a UK landline may be subject to a charge.

To check the security of your computer, look at the lower left-hand corner of your browser window if you are using Netscape, or the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."

What if you link to another site?
Our website may provide links to other websites that are not under our control. Neither we nor the third party service providers who manage our website are responsible for these linked websites, their content or for the actions of the providers of such sites. We recommend that you review the privacy and security policies and terms of use for any websites you use.

Do I have to turn the security feature on when I want to shop?
The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Checkout" on any page is all it takes to get started in our secure checkout process.

How do I know if I'm connected when I start ordering?
Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with our web-site. Once a positive ID is made, your order will continue securely.

Are all the pages on your web-site secure?
Most of the pages on our website provide information about Michael Hill and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.

Is my information secure when it's transmitted across the Internet?
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.

Consent
We take the privacy rights of users of this Site very seriously and this Privacy Policy explains to You how certain information about You may be processed.

Privacy & Security

How secure is my credit card and personal information?

Your security while shopping online with Michael Hill is extremely important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon to the left of the address bar within your browser.

 

How do you deal with my personal information?

We want your online and instore experience to be enjoyable and we take care to respect your privacy when you visit our stores and our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our web site and our stores again... and maybe even tell your friends about us.

At Michael Hill Jewellers, we are bound by the Privacy Act 1988 (Cth) and the National Privacy Principles, which govern the way private sector organizations collect, use, keep secure and disclose personal information. This privacy policy applies to personal information collected by us. It includes information on how Michael Hill Jewellers collects, uses, discloses and keeps secure, individuals' Personal Information. It also covers how Michael Hill Jewellers makes the Personal Information it holds available for access to and correction by the individual.

Generally, we use the information we collect about you for two purposes: to facilitate your order and to create a better, more personalized experience for you. You can view full details on our privacy policy.

Terms & Conditions

These terms and conditions apply to the use of this website, including the purchase of goods and/or services using this website. By using this website for these or any other purposes, you are agreeing to be legally bound by these terms and conditions and to comply with all applicable laws and regulations as they may change from time to time. If you do not accept and agree to be legally bound by and comply with these terms and conditions, you must refrain from using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website (which are hereby incorporated into and made part of these terms and conditions). We suggest you print a copy of these terms and conditions for your records.

1. Definitions and interpretation

Business Day means a day on which the trading banks generally are open in Toronto, Ontario - but excluding Saturdays, Sundays and public holidays;
Intellectual Property Rights means:

(a) any confidential information;
(b) copyright (including rights in the nature of, or analogous to, copyright);
(c) moral rights;
(d) inventions (including patents);
(e) trade-marks;
(f) service marks;
(g) designs;
(h) plant breeders rights;
(i) circuit layouts; and
(j) any other rights of a proprietary nature in or to the results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether or not registered or registrable and includes any:
(k) right to apply for the registration;
(l) renewals and extensions;
(m) licences, of such rights listed in (a) to (j) above;

Submissions means any form of information that is contained in or otherwise expressed through any form of media (whether now known or hereinafter devised) that you submit to us on or through this website – including: all comments, feedback, suggestions, ideas, photos, videos, e-mails, texts, images and other information or materials.

Taxes means any present or future taxes (including taxes on goods and/or services), rates, levies, tariffs, imposts, duties (including stamp duties), excise duties, deductions, charges, compulsory loans and withholdings (other than any such taxes on the overall net income of a party) which may be incurred in any jurisdiction and any interest, penalties, fines or expenses relating to any of them;

1.1 In these terms and conditions, unless the contrary intention appears:
(a) the expressions "Michael Hill", "we", "us" and "our" are a reference to Michael Hill Wholesale Pty Ltd and "you" and "your" are reference to the person accessing or using this website;
(b) a reference to:
  • (1) these terms and conditions or another document includes any variation or replacement of it notwithstanding any change in the identity of the parties;
  • (2) any statute, statutory provision, ordinance, code or other law includes regulations and other statutory instruments under any of them and consolidations, amendments re-enactments or replacement of any of them;
  • (3) a person, firm, corporation, association or government body includes any other of them;
  • (4) a person includes the person's successors, executors, administrators, substitutes (including a person who becomes a party by novation) and assigns;
  • (5) a time is a reference to the time in Winnipeg, Manitoba (Central Time) unless otherwise specified;
  • (6) a right includes a benefit, remedy, authority, discretion and power;
(c) the singular includes the plural and vice versa;
(d) words importing a gender include any other gender;
(e) the words ‘including’ or ‘includes’ are deemed to be followed by the words ‘without limitation’;
(f) headings in these terms and conditions are for convenience of reference only and shall not affect the construction or interpretation of these terms and conditions;
(g) if the day on which:
  • (1) anything, other than a payment, is to be done is not a Business Day, that thing shall be done on the preceding Business Day; and
  • (2) a payment is to be made is not a Business Day it shall be made on the next Business Day but if the next Business Day falls in the next calendar month it shall be made on the preceding Business Day;
(h) if an act is required to be done on a particular day and the act is done after 5.00pm on that day, it will be deemed to have been done on the following day;
(i) where two or more persons are defined as a party to these terms and conditions that term means each of the persons jointly, each of them severally and any two or more of them jointly;
(j) an agreement, covenant, obligation, representation or warranty on the part of two or more persons binds them jointly and severally and an agreement, covenant, obligation, representation or warranty in favour of two or more persons is for the benefit of them jointly and severally.

2. Amendments to terms and conditions

We reserve the right to amend all or any portion of these terms and conditions at any time without further notice and without incurring any liability or obligation. If we do this, we will post the changes to these terms and conditions on the website and will indicate at the top of this page the date these terms and conditions were last revised. Amendments will be effective immediately upon the inclusion of such amendments within the version of these terms and conditions on this website. Your continued use of the website following such amendment will be deemed to be your acceptance of and agreement to be legally bound by and comply with the terms and conditions as amended. It is your sole responsibility to regularly check the website to determine if there have been any changes to these term and conditions and to review such changes.

3. Your account and password

3.1 We may provide you with an account login (including a username and password) to verify your identity when you use this website. You must ensure that your account details are complete and accurate when submitted to us, that the information that you have given is true and correct, and you must keep your account details up-to-date. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

3.2 Your username and password are personal to you and you must at all times keep your username and password secure and confidential and not disclose them to any third party.

3.3 You agree that you are solely responsible for any use of the website by any person using your username and password and you agree to indemnify us against any and all claims arising out of your failure to keep your username or password secure and confidential.

3.4 You agree to notify us immediately (by email to online@michaelhill.ca) of any unauthorized use of your account or password, or of any other breach of security.

3.5 We shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section or for any delay in shutting down your account or password after you have reported a breach of security to us.

4. Submissions

4.1 You may be able to make Submissions to us from time to time, including by using the ‘Give Feedback’, ‘Share Your Shine’, or ‘Customer Reviews’ functionality of this website. You agree and confirm that each Submission you make is not confidential, and that we have no obligation to treat it as such. By making any Submission on or through the website, you hereby: (i) grant to Michael Hill a world-wide, perpetual, irrevocable, transferable, sub-licensable, royalty-free, non-exclusive, and unrestricted license to copy, reproduce, adapt, transmit, edit, modify, or otherwise use, publicly display, distribute, translate and create compilations and derivative works from, the Submission, in whole or in part, in any format or media; (ii) waive all moral rights in and to the Submission in favour of Michael Hill and anyone authorized by Michael Hill to reproduce or otherwise use the Submission; and (iii) warrant and represent to us that your Submission (and each component thereof) is your original work and that no Submission you make on or through the website will infringe the Intellectual Property Rights of any other person.

4.2 Any Submission you make on or through the website must comply with all of our guidelines and terms for Submissions, including the guidelines and terms available at: www.michaelhill.ca/Content-Guidelines.html.

5. Ordering products on this website

5.1 This website and the information on it constitute an invitation to treat and not an offer by us to supply products. When you submit an order to purchase products from us, this constitutes an offer from you to buy those products in accordance with these terms and conditions – including your agreement to pay, in full, the price and all applicable shipping and handling fees specified in relation to your order. No contract for the sale and purchase of those products shall be formed between you and us until we accept your order by sending you an acceptance ‘confirmation of acceptance’ in accordance with clause 5.3 below.

5.2 You may submit an order to purchase products from us by completing the order form and submitting the order confirmation on this website. You may only purchase or order items through this website for personal, non-commercial purposes. You must provide all required information (including your name and physical address) or we may not be able to process your order.

5.3 No order shall be deemed accepted by us until we have sent you a ‘confirmation of acceptance’ confirming that we have accepted your order. An ‘order confirmation’ is not a ‘confirmation of acceptance’. However, a shipping confirmation may, in accordance with its terms, constitute a ‘confirmation of acceptance’. We will endeavour to notify you whether we have accepted or rejected your order and, if applicable, to confirm the delivery details for your order within 3 Business Days after receiving your order. If complete payment for your order is not received and verified by us, your order will be cancelled and will not be processed.

5.4 By submitting an order on this website you agree to be bound by our Returns and Refunds Policy.

5.5 Without limiting the generality of these terms and conditions, we reserve the right to limit or refuse any order you place with us. Further, we reserve the right to verify the validity of all orders and cancel any order if we find evidence of fraud, tampering and/or any other violation of these terms and conditions. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right, in our discretion, not to ship items ordered or purchased through the website to certain addresses. In the event that we choose not to ship an item, you will be notified accordingly and any amount charged in relation to your order will be refunded.

5.6 All orders are subject to verification at any time and for any reason. We reserve the right, in our sole discretion, to require proof of identity: (i) for the purposes of verifying the legitimacy of any order or other information; and/or (ii) for any other reason we deem necessary, in our sole discretion, for the purposes of fulfilling an order in accordance with these terms and conditions.

6. Payments

6.1 The price payable by you for orders accepted by us shall be the price quoted on this website for the relevant products at the time your order is submitted (subject always to section 7 below, in relation to incorrect prices), together with shipping and handling fees (which are payable in addition to the price of the products). Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in Canadian dollars (CAD).

6.2 You shall pay for your orders by credit card or Paypal™ using the online transactions facilities provided at www.michaelhill.ca or by authorising Michael Hill to charge your credit card account for the total price of the products ordered and the applicable delivery fees at the time the products are dispatched. We reserve the right to change the permitted methods of payment, including the credit cards or services we are able to accept, at any time.

6.3 If there is a problem with your payment (for example, if your credit card transaction is declined), we may contact you to make alternative payment arrangements. In addition to all amounts outstanding, you will be liable for all debt collection costs where you fail to make payment for any order when payment is due. If complete payment for your order is not received and verified by us, your order will be cancelled and will not be processed.

6.4 We may vary any prices on this website at any time without notice to you.

7. Availability and Cancellation

7.1 All orders are subject to the availability of products. We may reject or cancel any order due to unavailability of any product. If for any reason a product is not available, we will endeavour to notify you of the non-availability on this website. We may revise the range of products or the specification of any product at any time without notice to you.

7.2 Where any product is listed on this website with an incorrect price or with incorrect information, we reserve the right to reject or cancel your order (regardless of whether you have made payment for that order). You acknowledge and agree that we have no obligation to sell any product either online or in-store where that product is listed with an incorrect price or with incorrect information. Where you have already made payment for an order that is subsequently rejected or cancelled by us, we will refund the full amount paid by you in relation to that order.

7.3 You may cancel your order any time prior to the time that we send our ‘confirmation of acceptance’ for that order. Once we have sent our confirmation of acceptance for your order, you may not cancel that order.

8. Delivery and shipping and handling fees

8.1 Products purchased online from this website are eligible for delivery to valid mailing addresses within Canada only. We use FedEx to deliver such products. In the event we are not able to ship to the shipping address you provide, we will notify you, your order will be cancelled, and you will receive a refund in respect of your purchase (unless you provide an alternate eligible shipping address). We reserve the right not to offer expedited or other forms of shipping.

8.2 The applicable shipping and handling fees are clearly displayed in your local currency at the time of purchase.

8.3 Once we have confirmed our acceptance of your order, we will endeavour to dispatch your order within 3 Business Days unless a different timeframe is specified in relation to a particular product. If we are unable to dispatch your order within this time frame we will endeavour to contact you and advise you of the expected dispatch date. Please note that multiple orders may not always be shipped together. In addition, depending on the size of your order you may receive several shipments to complete your order.

8.4 You may specify delivery instructions for your order (for example, you may authorize the courier to leave the products in a specified location if you will not be at the delivery address). We will not be responsible or liable for anything that happens to any order that is delivered in accordance with your delivery instructions.

8.5 Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

8.6 We retain ownership and title of the products we supply to you until we have received the full price for the products and the applicable shipping and handling charges. Once your order has been delivered to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by FedEx, you assume full responsibility for and risk in the products.

9. Customs, duties and taxes

9.1 Each package that contains a product that you have purchased may be subject to Taxes of the country to which such package is shipped, including customs duties. We will be responsible for paying such Taxes.

9.2 When you purchase a product online from Michael Hill, we are the “importer of record”. Products imported into Canada must comply with all laws and regulations of the country to which such product is shipped. You acknowledge that the importation of certain products may be restricted or prohibited, in which case we may not be able to deliver the product to you.

9.3 We will also bear any charges for customs clearance, including all handling or processing fees.

9.4 Cross-border shipments may be subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment and product information, such as your title, to our international carriers, and such information may be communicated by shipping service providers to customs authorities. Customs authorities may require us to declare the value of the products you have purchased.

9.5 You acknowledge that delays associated with customs clearance procedures may cause our original delivery time frames estimates to be exceeded and that we may be unable to deliver the product to you if it is held at destination by customs authorities.

10. Warranties in relation to our goods

10.1 We offer a minimum twelve month limited warranty from the date of purchase against defects in material and/or workmanship on all of the products that we sell. Original proof or purchase is required.

10.2 Michael Hill branded watches have a three year limited warranty and lifetime limited battery replacement, provided that the International Guarantee Booklet provided with the watch (along with the original proof of purchase) is presented to a Michael Hill store before the work on such watches under this warranty can be started. To the extent permitted by relevant consumer protection legislation, this three year limited warranty does not cover:
(a) pressure tests in water proof watches after battery replacement;
(b) adjustment to links, bracelets or straps (including refurbishment of any adjustment damage);
(c) further rhodium plating;
(d) repairs or refurbishment of shop soiled or shop distressed stock or repairs necessary due to misuse or normal wear and tear and any repairs made by unauthorised service centres; and
(e) any other matter excluded by 10.4, 10.5, 10.6, 10.7 or 10.8 below.
We may impose fees payable by you in relation to any repair/service not covered by this three year limited warranty or where the warranty has expired.

10.3 The remedies under the twelve month limited warranty and three year watch limited warranty are given by Michael Hill in addition to, and not in place of, your rights at law.

10.4 The twelve month limited warranty and the three year watch limited warranty each exclude, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.

10.5 Loose diamond stones supplied by Michael Hill and assembled by someone other than Michael Hill or its authorised agents can be damaged during jewellery assembly. Such damage will not be covered by the twelve month limited warranty or the three year watch limited warranty, and Michael Hill will not be liable for any such damage.

10.6 Michael Hill reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than Michael Hill (or its authorised repairers), theft, disappearance, loss (including lost stones) or any other type of use causing deterioration. If, in our sole discretion, such jewellery shows signs of any of the foregoing, the twelve month limited warranty and the three year watch limited warranty will be entirely void.

10.7 To obtain any limited warranty service for any product that is a diamond product with a purchase price greater than $990, you must provide Michael Hill with an original certificate of authenticity for that item. This certificate of authenticity must be fully completed and signed on behalf of us by an authorised person at the time of purchase. If this certificate of authenticity has been altered in any fashion, the warranty is void to the maximum extent permitted by law.

10.8 White gold jewellery is rhodium plated to enhance its appearance. This plating is not permanent and will require further plating to maintain the enhanced appearance. Neither the twelve month limited warranty nor the three year watch limited warranty cover any further rhodium plating.

10.9 When a product is repaired under the original warranty term, only the remaining term of the original warranty will continue to apply (e.g. if a product is purchased under the 12 month limited warranty and is returned for repair, repaired and then returned to the customer after 11 months from the date of purchase, the remaining warranty term will be only 1 month and any other repairs after this term will be outside the original warranty period and may be charged accordingly).

11. Disclaimer in relation to website

11.1 You acknowledge and agree that, despite all reasonable precautions on our part, this website is not, and cannot be, guaranteed to be error free, uninterrupted, timely, complete, or secure and acknowledge that the existence of any such errors, interruptions, delays, incompleteness, or security limitations will not be a breach of these terms and conditions. We will not be liable to you should this website or any services supplied through this website contain errors, or become unavailable, interrupted, or delayed for any reason.

11.2 To the maximum extent permitted by law, we do not accept responsibility or liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, including any such loss arising out of your use of or reliance on information contained on, or accessed through, this website, or concerning any product ordered by you from this website.

11.3 If the limitation of liability in clause 11.2 above is held to be invalid in whole or in part, then, to the maximum extent permitted by the applicable law, our maximum aggregate liability to you for all damages, costs, and expense (other than for any damage, cost and expense that cannot be limited at law) will not exceed the amount of one Canadian dollar (CAD$1.00).

11.4 To the maximum extent permitted by law, we provide this website and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including warranties of non-infringement, merchantability, or fitness for a particular purpose.

12. Disclaimers in relation to products

12.1 Items which are advertised as discounted have been ticketed and offered for sale at the higher price before the relevant sale commenced. However, you acknowledge that such items may have been sold at a lower price from time to time.

12.2 You acknowledge that:
(a) Gemstones may have been treated by heating (generally), or diffusion (sapphires) to enhance the colour of the stone.
(b) Created gemstones are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.
(c) Black diamonds are enhanced by high temperature to permanently create the intense black colour.
(d) Blue, yellow and red coloured diamonds have been irradiated to achieve their colour. Colour treatments used on diamonds may be sensitive to high temperatures and heat.

13. Intellectual property rights

13.1 The materials displayed on this website are protected by copyright and other laws in Canada, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other Intellectual Property Rights that may subsist in materials available through or on this website (including text, graphics, illustrations, artwork, photographs, video, music, logos, icons, sound recordings, source code, computer programs, and software) belong to us or to our licensors.

13.2 You must not in any form or by any means (except as expressly authorised by these terms and conditions):
(a) use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, transmit in any way, or create derivative works from, any material available through or on this website or any part of this website generally; or
(b) commercialize any material available through or on this website, or any information, products or services obtained from any part of this website, except in accordance with clause 13.3 or 13.4 below, without our prior written permission.

13.3 All brand, product, trade, and service names used in this website are the trade-marks of us or third parties who have licensed us to use such marks. You are not allowed to use or reproduce any such trade-marks in the course of trade, and you may only use such trade marks to access, view, or interact with this website for your own personal and non-commercial purposes.

13.4 Unless we agree otherwise in writing, you are provided with access to this website for your personal, non-commercial use only. You are authorized to print a copy of any information contained on this website for your personal, non-commercial use, unless such printing is expressly prohibited by a notice or other communication on this website and provided that our copyright and/or trade-mark notice(s) remain affixed to such material. Without limiting the generality of the foregoing, you may not without our prior written permission on-sell or distribute to any other person information obtained from this website.

14. General warnings

14.1 We may from time to time offer discounts and promotions in respect of our goods and services. The specific terms and conditions of those discounts and promotions will be located on a specific location on our website, however, these terms and conditions apply to those discounts and promotions in addition to any specific terms and conditions and in the event of conflict between any term of those specific terms and conditions and these terms and conditions these terms and conditions shall prevail. The provision of any such offers may be removed from this website at any time in our complete discretion.

14.2 You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You agree not to use this website for any purpose that is unlawful or to engage in any conduct that may impair or cause damage to the operation of this website whether by way of a virus, corrupted file or through any other means.

14.3 You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system or data.

14.4 Although reasonable care is taken to ensure that photographs appearing on this website reflect as accurately as possible the actual size of products, you acknowledge that due to the inherent difficulties with photographing items of jewellery, some products may appear larger or smaller than their actual size when represented on this website.

14.5 Details contained on this website relating to goods or services have been prepared in accordance with Canadian law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Canada) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

14.6 Any products and/or services described on this website are offered in jurisdictions where they may be legally offered for sale. The information on this website is not an offer or solicitation to anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or to any person to whom it is unlawful to make such offer or solicitation.

14.7 You expressly acknowledge that we have entered into this agreement with you and make this website available to you in reliance upon the limitations and exclusions of liability and the disclaimers set-forth herein, and that the same form an essential basis of the bargain between you and us.

15. Linked websites and advertisements

15.1 This website may contain links to other websites ("linked websites"). Those links are provided for convenience only and may not remain current or be maintained.

15.2 We are not responsible for the content or privacy practices of, or on, or associated with, linked websites.

15.3 Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

15.4 We accept no responsibility for the content of any advertisement appearing on this website (including for any hyperlink to an advertiser’s own website). The inclusion of any advertisement on this website does not constitute a recommendation or endorsement by us of the advertiser’s products and each advertiser is solely responsible for any representations made in connection with its advertisement.

16. Hyperlinking

You must not create any hyperlink, hotlink, inline link, or direct link (each a “hyperlink”) to this website (or any file on this website) or embed any page of (or content on) this website on another website (using a frame, iframe, or otherwise) without our prior written permission in each instance. If you would like to create a hyperlink to this website, please contact us at online@michaelhill.ca. If you do create a hyperlink to this website or embed this website, or any part of this website, in another website, you will do so at your own risk and you will be responsible for all losses (whether direct or indirect) that we may suffer as a result of that hyperlink or embedding and by doing so you agree to indemnify us against all claims arising from, or in connection with, that hyperlink or embedding.

17. Privacy policy

17.1 Our Privacy Policy governs the collection, purpose and use of personal information by Michael Hill generally.

17.2 The Collection Notification Statement for online purchases of goods or services specifically applies to, and governs, the collection of personal information through our online forms used in connection with online purchases of goods or services.

17.3 This Privacy Policy and Collection Notification Statement are compliance documents prescribed by law rather than a legal contract between two or more persons. However, for the purposes of these terms and conditions, you acknowledge and agree that:
(a) you have been provided with access to our Privacy Policy and Collection Notification Statement;
(b) you have read and understood our Privacy Policy and Collection Notification Statement;
(c) you contractually agree to the consents provided by you in the Privacy Policy and Collection Notification Statement; and
(d) nothing in the Privacy Policy and Collection Notification Statement gives rise to contractual obligations on Michael Hill (or its related bodies corporate).

18. How we handle e-mails

18.1 In accordance with our privacy policy, we may preserve the content of any e-mail you send us for our business purposes, including if we believe we have a legal requirement to do so. Your e-mail message content may be monitored by us including for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

18.2 You consent to receiving communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications.

18.3 You may receive electronic messages and information sent by us (or on our behalf) for any purposes described in our Privacy Policy or as you may otherwise agree.

19. Security of information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we employ commercially reasonable steps to preserve the security of such information we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk, and you assume all responsibility and risks arising in relation to your use of this website and the Internet. In no event will the information you provide on or through the website be deemed to be confidential, create any fiduciary obligations to you on our part, or result in any liability to you on our part in the event that such information is inadvertently released by us or accessed by third parties without your consent.

20. Termination of access

Access to this website may be terminated at any time by us without notice. If these terms and conditions or your permission to use the website is terminated by us for any reason, the agreement formed by your acceptance of these terms and conditions will nevertheless continue to apply and be binding upon you in respect of your prior use of the website and anything relating to or arising from such use. Our disclaimers and limitations and exclusions of liability provided in these terms and conditions will nevertheless survive any such termination. If you are dissatisfied with the website or with these terms and conditions, then your sole and exclusive remedy is to discontinue using the website.

21. Governing law

For residents of Canada (excluding Quebec), these terms and conditions are governed by the domestic laws in force in Ontario and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario and agree that those courts are a convenient forum in which to resolve any dispute arising in relation to these terms and conditions (and any contracts between you and us which arise through your use of this website). For residents of Quebec only, these terms and conditions are governed by the domestic laws in force in Quebec and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of the Province of Quebec and agree that those courts are a convenient forum in which to resolve any dispute arising in relation to these terms and conditions (and any contracts between you and us which arise through your use of this website).

22. General

22.1 We are not liable for any failure by us to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

22.2 If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

22.3 If any of these terms and conditions, or any part of a particular term or condition, is or are held to be invalid, unenforceable or illegal for any reason that unenforceable or illegal term or condition (or part thereof) shall be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remaining terms and conditions, or the remaining part of a particular term or condition as the case may be, shall nevertheless continue in full force.

22.4 These terms and conditions are the complete and exclusive agreement between the parties and supersedes all provisions and contemporaneous agreements, proposals and communications with respect to this subject matter.

Last Updated: 20/01/2015
*Required field
Read our Michael Hill's Privacy Policy Michael Hill Online Pty Ltd on behalf of Michael Hill Jeweller (Canada) Limited
7 Smallwood Place, Murarrie QLD, 4172 Australia

My Account

PHONE
For all customer enquiries
1855 354 4455
For Michael Hill Finance queries
1800 209 8546
EMAIL
SOCIAL