Made to Order

Our online range of items that are made to order are crafted specially for you. This service allows you to choose your preferred gold colour from yellow, white, or rose gold, as well your perfect ring size for available items.

If a product is made to order,there will be a call-out on the product page.

We currently offer a limited range of items online which can be made to order. For these items, you can customise your gold colour (for instance, white gold, yellow gold, or rose gold); and have rings crafted in a wider range of sizes.

If you’d like to ask about customising any other elements of an item, please visit our teams in-store.

Once you place your order, the request is sent straight to our artisans and therefore cannot be changed once your order is confirmed. Please take care when selecting your gold colour and ring size.

If you have made a mistake with your order, please reach out to our customer service team straight away.

Once you place your order, the request is sent straight to our artisans and therefore cannot be changed or cancelled once the order is confirmed, even if your item has not been shipped yet. Please take care when selecting your gold colour and ring size.

If you have made a mistake with your order, please reach out to our customer service team straight away.

Due to the custom nature of items that are made to order, they will take longer to dispatch than our regular estimated days to ship. We will always ship to you within a reasonable time to the address you nominated, and let you know when your order is dispatched.

Due to the custom nature of these items, you cannot return your made to order product under our Change of Mind policy. This does not limit your rights under the statutory guarantees.

Our full terms and conditions of purchase can be found here.

If you purchase an item that’s made to order online, it cannot be picked up in-store. Please visit our in-store teams if you would prefer to place your order via a store.

As these items are crafted specially for you, made to order products cannot be reserved in-store before purchasing.

Once you receive your item, you can reach out to our Customer Service team, or alternatively visit our teams in-store to purchase a Professional Care Plan.

Find out more about our Professional Care Plan offering.

Our Lifetime Diamond Warranty is available on all applicable diamond products, and you will receive your Warranty information along with your product. Learn about our Lifetime Diamond Warranty and what is covered.

Due to the custom nature of items that are made to order, all time frames are an estimate only and subject to change.