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Working at Michael Hill

Our team are the people behind the moments that matter. They create experiences for treasured times in our customers’ lives.

Our collaborative and supportive environment creates high performance outcomes. We are a company full of the brightest, most passionate and engaged people. We desire for our people to love the culture, embrace our purpose and see it as unique and special to work at Michael Hill. We’re a supportive, inclusive, collaborative, fun company committed to supporting career progression and long-term development, by providing the tools to help our team progress and celebrating their success when they do.

At Michael Hill, we continually strive to be a workplace where all team members feel valued, appreciated, and encouraged to be their brilliant self. Our values: We care, We create outstanding experiences, We are professional, and We are inclusive and diverse – are truly embraced by all areas of the business and are key to attracting and retaining our high-performance team.

For more information on what we stand for at Michael Hill, click here.

Find your next role with us

Team Member Experience

We have best in class people practices including robust training to teach our team how to achieve their goals and unique incentive programs. We attract, retain and develop high performing people because of our collaborative and supportive processes and structures: training protocols, incentive programs, loyalty programs, reward and recognition. We value everyone’s point of view, and our people can be sure that their voice will be heard.

Our teams have told us they are enthusiastic and find a great sense of meaning and value in their work. Our workplace culture ensures that our team feel connected and invested to Michael Hill's goals and values.

Across our global business (Support centres and Retail operations in Australia, Canada and New Zealand), our overall team member satisfaction score was 82%.​​​​​​​

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GLOBAL Image - Careers LP - Working at Michael Hill - Team Experience - 12Overall

Meet the Team

We’re all individuals. We love that. That’s why we encourage applications from our indigenous community, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community and anyone else who wants to join our family.

If you’re looking for a team that values your work and solves meaningful problems – then read on to find your next role with us! We believe the best work is human-led. If you’re keen to apply, and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

"I've been with Michael Hill for 8 years and my favourite thing about the company is the incredible opportunity it has given me for growth and advancement. I have been provided continuous training to give me success in the role as an Assistant Manager. It is an honour to work for a company who is focused on delivering outstanding customer experiences and the focus to make every transaction a memorable one."

Mila Espinoza: Assistant Store Manager

“At Michael Hill, I've been given the opportunity and support to grow professionally in a people-centered environment. From starting as a seasonal casual team member, to now managing the Flagship Vulcan Lane store, Michael Hill has shown me anything is possible.”

Kaz Gardi: Store Manager

"Michael Hill empowers in all their employees in a truly special way, providing them the platform to fulfil their dreams. My journey is a great example of this...I started as a Seasonal Casual, was promoted to Assistant Store Manager, before leading multiple stores across the North Island of NZ. Just recently I've stepped up into an exciting Regional Manager position, and am super excited with what's to come. Anything can happen if you put your mind to it at Michael Hill... And most importantly, we sell BEAUTIFUL product, creating AMAZING experiences for our customers and GROW our people along the way!"

Oliver McLeod: Regional Manager

“I have been so privileged to be a part of a Company that allows and encourages you to grow and achieve your goals. Coming to work is a joy!”

Ange Hardy: Stones Sourcing Manager

"Michael Hill has offered me the chance to create a fruitful career in jewellery and sales management, to coach teams to achieve remarkable success, and by consequence, to be able to enjoy the pleasures life has to offer by virtue of a stable and wonderful career path"

Chelsea Pascal: Store Manager

“I’ve been so fortunate to have been given access to amazing opportunities here at Michael Hill, allowing my career to evolve and grow. Having learned so much while working in our Manufacturing workshop as Assistant Diamond Buyer, the supportive leadership team here encouraged my desire to explore new challenges by progressing into Merchandising as a Junior Buyer.”

Dee Wedlock-Kahn: Junior Buyer

I've worked with Michael Hill for 17 years, and have experienced significant career progression in this time. I have worked in numerous Retail roles from being a Sales Professional into management, and saw an opportunity to grow my career in the corporate space. With my in depth knowledge of the business and desire to impact larger teams I have been able to flex into the Learning and Development team, and have just recently moved into an Instructional Designer role. The opportunities for growth and development at Michael Hill are endless, and there has always been the support given to progress within the company. The teams I work with are passionate and dedicated, and I am so grateful to continue my career here.

Carmel Davenport: Instructional Designer

"Michael hill is a place where we dream big and achieve bigger, the company has been integral in my growth and development both as a professional and an individual. I love working for this company because you get all the perks of a large corporate organization with a strong family DNA at the core. Michael Hill doesn't just talk about values we live the values but most importantly we're for love!”

Dale Benson: Regional Manager

Rewards and Benefits

  • Generous sales based incentive program for retail teams

  • World class education offerings through LinkedIn Learning, and ongoing career development

  • Health and wellbeing support through a 24/7 Employee Assistance Program

  • Health, medical and retirement benefits (subject to country)

  • Generous discounts on jewellery for you, your family and friends

  • Global benefits platform offering team discounts from hundreds of stores

  • Annual conference to celebrate leaders and best performers company wide

  • Career development opportunities across Australia, New Zealand and Canada

Follow us on LinkedIn, Facebook, and Instagram

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Learning and Development

From day one, we'll give you all the training, tools and resources that you'll need to be successful in your role. This will allow you to grow and develop in your role and discover a true career path that could lead anywhere from apprentice jewellery craftsmanship, to sales, to leadership, to any of our corporate functions!

We support our team across all functions of the business: Sales, Manufacturing, Distribution, and in all Corporate roles to achieve greatness. We invest in building leadership capabilities, and team members grow in their roles through our apprenticeship in internship programs as well as our in-house talent pathways. Team members grow in their roles through a blend of online learning, face to face workshops, on the job activities and consistent coaching and feedback to ensure that all learning can be embedded daily.

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Engage

Discover everything you'll need to be proficient in your role. From learning about Michael Hill and our history and journey through to keeping up with compliance, systems and product knowledge as we continue to evolve, everything is ready for you at the tip of your fingers.

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Experience

Create a career pathway that's just for you! With incredible in-house programs, in a truly blended learning experience and supported by your leader, you'll be provided the education, exposure, and experience that will help you continue your learning journey.

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Evolve

Develop and grow your career with us. In committing to our learning culture, Michael Hill has an exciting partnership with LinkedIn Learning offering, to ensure that every team member has the access to continued and ongoing growth and development. Together, we're committed to making your development a shared priority.

We pride ourselves on providing our team members with a learning journey that starts on their very first day; from world-class brand and experience training in person and online, to game-changing skills training to help elevate their Michael Hill experience, and propel their careers. We empower our teams with the support and tools necessary for personal and professional growth, encourage time for reflection and facilitate ongoing two-way feedback and coaching to ensure continuous improvement and success.

To learn more about us, click here.

What happens next?

We're always looking for team members who reflect who we are.

When you tell us that you are interested in a career with us you will hear from one of our Talent Acquisition team members to learn a little more about you. From there, you can anticipate interviews, background checking, and assessments for us to establish if we have the right opportunity available for you.