Orders

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.

Our Customer Service team is happy to assist you with your order. Please contact our Customer Service team via live chat or call 1855 354 4455

We accept payment by Visa, MasterCard, American Express and PayPal.

Your card will be debited when we ship your order. The transaction will appear on your statement as Michael Hill Wholesale.

You can redeem your physical Gift Card or an e-Gift Card online by selecting ‘REDEEM A GIFT CARD’ when you reach the payment stage of the checkout on the website.

You will need to enter your full card number and PIN.

If you have a physical Gift Card, you can find these details on the back of your card. The Gift Card number will be between 16 and 23 digits long. If you have a card with a 6-digit number – please contact Customer Services, who will confirm your details / complete checks and send you a new replacement e-Gift Card, so you can redeem either online or in-store.

If you were emailed an e-Gift Card – you can find the number and PIN in your original email.

For more information on Gift Cards, click here.

Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalize your order. If you still have an issue, please contact our Customer Service team via live chat or call 1855 354 4455 or email [email protected], noting any errors appearing on screen.

View the status of your orders on the My Account page. You will need to either login or provide your order number and last name.

Michael Hill works hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.

Please allow up to 7 business days to deliver depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

For additional assistance regarding your order, please contact our Customer Service team via live chat or call 1855 354 4455

Please check that your order meets the criteria of the promotion code. This may include a minimum spend amount, a specified expiry date and if the promotion code applies to sale items. Promotion codes are case sensitive so please enter the exact code during checkout. If you still have an issue, please contact our Customer Service team via live chat or call 1855 354 4455 or email [email protected], noting any errors appearing on screen.

All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven't received your email, please contact our Customer Service team via live chat or call 1855 354 4455 or email [email protected].

Please email [email protected] or call 1855 354 4455 or our Customer Service team via live chat. Please ensure you have your order number handy.

Simply click 'Login/Register', located at the top right of the page and then click 'Create Account'. Fill in your details and click 'Update'. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create wishlists, submit product reviews, check prior orders and checkout faster.

Simply click 'Login/Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.