We're in this together

Shop safely with us

how we're keeping our community safe

The health and safety of our team members and customers is our top priority, so please rest assured that we have strict hygiene measures in place in order to welcome you back in-store safely. The following stores are currently trading with contactless curbside pick-up only. Please call your nearest store or  to arrange your pick-up. You can also continue to shop online, anytime, or book a Virtual Appointment for the in-store experience from the comfort of home.

Impacted Stores

  • Bayshore

  • Bower Place

  • Bramalea

  • Burlington Centre

  • Cambridge

  • Carlingwood

  • Cataraqui

  • Conestoga Mall

  • Devonshire

  • Dufferin

  • Erin Mills

  • Fairview Mall

  • Fairview Park

  • Georgian Mall

  • Guildford Town Centre

  • Hillcrest

  • Inter City

  • Limeridge

  • Lynden Park

  • Maple View

  • Markville

  • Masonville

  • New Sudbury

  • Niagara Outlet

  • North Bay

  • Oakville Place

  • Oshawa

  • Pen Centre

  • Pickering

  • Place D'Orleans

  • Quinte Mall

  • Rideau Centre

  • Scarborough Town Centre

  • Sherway

  • Square One

  • St Laurent

  • Stone Road

  • Upper Canada Mall

  • Vaughan Mills

  • White Oaks

  • Yonge Eglinton

  • Yorkdale

How to arrange Curbside Pick-Up:


Using Reserve In-Store

  • When shopping online, select the Reserve In-Store option and your item/s will be held for you.

  • If your selected store is currently operating on a contactless basis only, a team member will be in touch with instructions.

  • You’ll be sent a remote payment link for your item/s.

  • We’ll arrange an appointment time for you to collect your item/s and let you know where you should park.

  • Please arrive at the arranged time and call on arrival. Our staff will meet you to deliver your purchase to your car in a safe, contact-free manner.

Using Virtual Appointments

  • Book your free Virtual Appointment as usual via our website.

  • If you would like to make a purchase, your consultant will arrange remote payment during your appointment.

  • Your purchase will be shipped to your address or can be sent direct to a that special someone.

  • If your local store is impacted by lockdown, you have an additional option to collect your item/s via contactless Curbside Pick-up. Please speak to your consultant about arranging.

Contacting your store directly

  • You can call your nearest store directly to arrange a purchase.

  • Our team members will arrange remote payment and then organise a time for you to collect your item/s.

  • When you arrive, our staff will meet you to deliver your purchase to your car in a safe, contact-free manner.

  • Your purchase can also be shipped to you if preferred.

Store Locator

At Michael Hill the health and safety of our team members, customers, and community is our top priority. We’re doing the following to ensure you can visit us safely in-stores:

  • Deep cleaning our stores before opening and after closing each day

  • Checking on team members’ health prior to the start of their shifts

  • Temperature checks and asking some health questions upon entry

  • Providing hand sanitizer on arrival

  • Social distancing is implemented at all times

  • Providing face masks in areas where mask use is mandatory (and elsewhere if you would like one)

  • Providing hand sanitizer and the option of gloves before inspecting/ trying on jewellery

  • Cleaning individual sales stations and jewellery after every interaction.

We look forward to welcoming you in-store once again, and helping you find the perfect piece to treat yourself or to gift!

  • You can continue to shop online with free shipping on all orders

Frequently Asked Questions