WEATHER UPDATES

You sure can! Website orders are still operating as usual. Due to delays in our international supply chain, it may take longer than usual to dispatch your order. We are doing our best to get your product to you as soon as possible.

Our Total Love Guarantee is in place as always, and you are still able to return your products in line with our 30 day change of mind policy. You can find out more about returns and the process here.

Do you have a diamond which is covered by the Michael Hill Lifetime Diamond Warranty, and your 6-monthly diamond inspection is due between the date your store closed and the date it reopens.

We are offering an extension of 3 months to have your diamond inspected, from the date your store re-opens.

Your Lifetime Diamond Warranty will continue to be valid, provided you have the diamond inspection done within that 3 month period (and otherwise comply with the standard terms and conditions of the Lifetime Diamond Warranty, which are available here).

You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

For online purchases made in Canada between 7th April 2021 and the date your local store reopens, we will extend these return times to 30 days from your closest store reopening.

You may find out more about this here.

At this stage all Professional Care Plan services have been paused.

You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

If you have a question about your Michael Hill credit card, you can call Credit Solutions (800) 209-8546 or email [email protected]

You will see the live chat icon in the bottom right of your screen. However, this will not appear if there are no customer service representatives available. If this is the case, please contact our team and we will get back to you as soon as possible.

With increased cleaning occurring, keep in mind that this can take a toll on your jewellery pieces. Hand sanitisers and soaps will not hurt hard gemstones, such as diamonds, or damage their qualities, though softer gemstones, such as pearls, can be damaged from these chemicals. Repeated exposure to sanitisers and cleaning agents can make white gold wear faster than it usually would.

To keep your pieces looking their best and avoid any potential future issues, Michael Hill recommends you remove your jewellery when possible when washing your hands, with hand sanitisers in particular.