We're in this together

Due to delays in our international supply chain, please allow 10-15 days business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

Shop safely with us

how we're keeping our community safe


The health and safety of our team members and customers is our top priority, so please rest assured that we have strict hygiene measures in place in order to welcome you back in-store safely.


The following stores are currently trading with contactless curbside pick-up only. Please call your nearest store or book online to arrange your pick-up. You can also continue to shop online, anytime, or book a Virtual Appointment for the in-store experience from the comfort of home.

  • Impacted Stores:

    • Brandon
    • Polo Park
    • Kildonan
    • Winnipeg
    • St. Vital
    • Fairview
    • Scarborough
    • Yorkdale
    • Dufferin
    • Yonge Eglington
    • Brampton
    • Square One
    • Erin Mills
    • Sherway
  • Many of our greater Toronto area stores are still operating, with strict hygiene measures in place to ensure you can shop safely with us. The following stores are open:

    • Burlington Centre
    • Cambridge
    • Cataraqui
    • Conestoga
    • Devonshire
    • Fairview Park
    • Georgian
    • Hillcrest
    • Limeridge
    • Lynden Park
    • Mapleview
    • Markville
    • Masonville
    • Niagara
    • Oakville
    • Oshawa
    • Pen Centre
    • Pickering
    • Quinte
    • Stone Road
    • Upper Canada
    • Vaughn Mills
    • White Oaks

Store Locator

At Michael Hill the health and safety of our team members, customers, and community is our top priority. We’re doing the following to ensure you can visit us safely in-stores:

  • Deep cleaning our stores before opening and after closing each day
  • Checking on team members’ health prior to the start of their shifts
  • Temperature checks and asking some health questions upon entry
  • Providing hand sanitizer on arrival
  • Social distancing is implemented at all times
  • Providing face masks in areas where mask use is mandatory (and elsewhere if you would like one)
  • Providing hand sanitizer and the option of gloves before inspecting/ trying on jewellery
  • Cleaning individual sales stations and jewellery after every interaction.

We look forward to welcoming you in-store once again, and helping you find the perfect piece to treat yourself or to gift!

Frequently Asked Questions

  • Can I still place an order online?

    You sure can! Website orders are still operating as usual. Due to delays in our international supply chain, it may take longer than usual to dispatch your order. We are doing our best to get your product to you as soon as possible.

    Our Total Love Guarantee is in place as always, and you are still able to return your products in line with our 30 day change of mind policy. You can find out more about returns and the process here.

  • How can I have my diamonds inspected as per the Lifetime Diamond Warranty?

    Do you have a diamond which is covered by the Michael Hill Lifetime Diamond Warranty, and your 6-monthly diamond inspection is due between the date your store closed and the date it reopens?

    We are offering an extension of 3 months to have your diamond inspected, from the date your store reopens.

    Your Lifetime Diamond Warranty will continue to be valid, provided you have the diamond inspection done within that 3 month period (and otherwise comply with the standard terms and conditions of the Lifetime Diamond Warranty, which are available here).

    You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

  • How can I make a return or get a refund?

    At Michael Hill, we want you to love your purchase. That’s why, on top of your consumer rights, our usual return policy for change of mind is 30 days. However, we understand that in the current circumstances you may need more time.

    For purchases made in Canada between 19 February 2020 and the date your local store reopens, we will extend these return times to 30 days from your closest store reopening. As always, all returns will be subject to the requirements of our Change of Mind Policy, which is available here.

    For online orders, our 30 day returns policy applies as usual. You may find out more about this here.

    You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

  • What will happen to my special order or repair?

    Currently we have paused special orders and repairs being sent out. Once the piece is complete and stores are opened, it will be sent to your store who will call you when it is ready to collect.

    You can rest assured that your product will stay safely stored with us until it is safe to send.

  • Can I access repairs and services as a part of my Professional Care Plan?

    At this stage all Professional Care Plan services have been paused.

    You may sign up to our newsletter for any future updates relating to this issue - sign up here. Please note that through this you will be opting into all marketing communications, however you may manage your preferences via the link in any email footer.

  • I need help with my Michael Hill credit card

    If you have a question about your Michael Hill credit card, you can call Credit Solutions (800) 209-8546 or email michaelhill@retailcreditsolutions.com

  • I can't see live chat on the website?

    You will see the live chat icon in the bottom right of your screen. However, this will not appear if there are no customer service representatives available. If this is the case, please contact our team and we will get back to you as soon as possible

  • Cleaning your jewellery

    With increased cleaning occurring, keep in mind that this can take a toll on your jewellery pieces. Hand sanitisers and soaps will not hurt hard gemstones, such as diamonds, or damage their qualities, though softer gemstones, such as pearls, can be damaged from these chemicals. Repeated exposure to sanitisers and cleaning agents can make white gold wear faster than it usually would.

    To keep your pieces looking their best and avoid any potential future issues, Michael Hill recommends you remove your jewellery when possible when washing your hands, with hand sanitisers in particular.


Why order online?

Free shipping

Online Orders

Orders through our website are continuing as normal! If you need any assistance, you can jump on live chat or contact our Customer Service team.

Free shipping

Deliveries

We are working to get your order to you as soon as we can. Due to delays in our supply chain, orders may take a little longer than usual to be dispatched.

30 day returns

Returns

We want you to love your purchase! However if you don't, we are still offering our 30 day change of mind returns policy for online orders. Find out more ›