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Caring for your Watch

No matter what Michael Hill watch you’ve purchased, we know it’s more than a way to tell time. It’s an expression of your style, a hallmark of an important life accomplishment or a gift from someone special. It’s not just a time piece; it’s a life piece. And, with basic care, your watch will stand the test of time.

All Michael Hill watch collections come with a three-year International Guarantee, as well as a free replacement service within the first three months should the watch not be up to our standards.

WATCH CARE & MAINTENANCE

3 YEAR INERNATIONAL WATCH GUARANTEE

The Michael Hill 3 year watch guarantee is our promise to you.

Watch Manuals

Each timepiece is backed by an international 3 year guarantee, assuring you of an elegant timepiece for every moment of every day.

[DOWNLOADABLE PDFs]

Analogue (2/3 hands) Analogue (2/3 hands, date) Analogue (2/3 hands, date, day) Chronograph Chronograph with Retrograde Day Chronograph - Ceramic & Diamonds Mechanical (Manual) Mechanical (Automatic) Mechanical Tourbillon Multi-function 1 Multi-function 2 Solar

WATER RESISTANCE

The water resistance indicated (either in METRES or ATM) refers to a dry atmospheric pressure test and is not the depth below sea level that the watch has been designed for.

Michael Hill watches' water resistance is indicated at the back of the watch face. Although water resistant watches are warranted, steps should be taken to avoid damage that results from mishandling. It is not recommended to wear your watch in heated water such as showers or hot tubs. Do not operate the crown or push buttons under water or while the watch is wet. If the watch features a screw down crown, ensure it is tightened before submersing in water. If the watch is used in seawater, be sure to rinse it thoroughly with clean fresh water to remove all traces of salt. Never store a wet watch in a closed container. Any sign of moisture inside the case requires the watch to be taken to a Michael Hill store for service. Seals and other water resistant parts should be replaced every 2 years during regular maintenance to ensure ongoing water resistance. Sudden changes in temperature might let moisture into the watch.

  1. Michael Hill watches are water resistant; not water proof.

  2. When a watch has been in salt water, always rinse with fresh water and dry.

  3. When a watch is wet or under water, do not use the buttons or the crown.

  4. The water resistance indicated (either in METRES or ATM) refers to a dry atmospheric pressure test and is not the depth below sea level that the watch has been designed for.

  5. Some watches have a screw down crown for increased water resistance, in which case this must be screwed down tight.

  6. Watches with leather bands should ideally not be worn in water as the material will deteriorate over time.

  7. Watches should be tested for water resistance every time the watch is serviced, be it for a new battery or other service.

  8. Water resistance is not permanent; seals deteriorate with time and use. Gaskets and crowns should be replaced every year or two.

  9. If the watch is exposed to chlorinated pools, soaps, salt water, etc the gaskets should be changed on a yearly basis.

  10. If the crown or glass is damaged or missing the watch will leak. Do not expose the watch to water but send it to a Michael Hill service center for repair.

  11. If a watch has moisture under the glass, keep it dry and bring it to us as soon as possible.

Water Resistant Depth
Rain
Swimming and Boating
Snorkeling
Diving
30M
Yes
No
No
No
50M
Yes
Yes
No
No
100M
Yes
Yes
Yes
No
200M
Yes
Yes
Yes
No
300M
Yes
Yes
Yes
No
Water Resistant Depth
Rain
Swimming and Boating
Snorkeling
Diving
30M
Yes
No
No
No
50M
Yes
Yes
No
No
100M
Yes
Yes
Yes
No
200M
Yes
Yes
Yes
No
300M
Yes
Yes
Yes
No

Frequently Asked Questions

Need more help? Contact Customer Service