Skip to content
logo icon

Need help from an in-store specialist?

Love our Team


Our 2030 strategic direction shows our focus in our People pillar area, with the aim that we will improve the lives of people across our value chain.  

To achieve this goal, three key areas of focus are crucial – Responsible Suppliers, Empowering Women and being a Great Place to Work.  


100% of all suppliers meet our expectations on their social and environmental impacts

By 2030


Deliver initiatives and develop partnerships focused on empowering and supporting over 100,000 women.

By 2030


Michael Hill will maintain a leading workforce engagement score of greater than 80%

Responsible Sourcing

From the sourcing of our diamonds, precious stones and precious metals to our retail stores, and in alignment with the Responsible Jewellery Council, Michael Hill respects human rights throughout our supply chain; so you can be assured you are purchasing special pieces that have been ethically sourced.

When renewing future supplier contracts, we place significant weighting on whether a company's ethical and environmental standards are aligned with ours. We also work in partnership with all of our suppliers to ensure only high-quality jewellery is offered in Michael Hill stores and online.

In March 2021 we released our first Modern Slavery Statement, showing the steps we are taking to identify and address the risks of modern slavery in our supply chain. This statement reflects our wider commitment to sustainability and proposes a new lens through which we see our business operate, and you can find a copy of it on our Investor Relations Centre site.

Empowering Women

At Michael Hill we are dedicated to giving back to the communities we are part of. We have begun our journey of supporting charities with some causes that are close to our hearts.

Caring for Children & Families

Throughout the 2020 festive period, we celebrated with our Ellie-Mae's Sparkle initiative - a children's book (with illustrations by Sir Michael Hill and words by award-winning author, Emma Mactaggart) sold in-stores and online to raise funds towards Save the Children's COVID-19 response efforts around the world.

"Thanks to the generous support of Michael Hill, we were able to provide rapid response efforts to help protect and support communities challenged by COVID-19, keeping them healthy and safe during this heightened period of isolation" - David Faulmann, Save The Children Corporate Partnerships Manager.

Learn more ›

Supporting Women Globally

Michael Hill is proud to partner with Dress for Success once again in 2022, supporting their efforts to empower women in Australia, New Zealand, and Canada. Dress for Success is a global not-for-profit organisation that empowers women to achieve economic independence and improve their lives; by providing a network of support, professional attire, and the development tools to thrive in work and in life.

“At Dress for Success, we economically empower women across the globe. The past two years have been immensely challenging for our organisation, and the women we serve. But by standing together with partners like Michael Hill, we are continuing to help women break the cycle of poverty and obtain safer and better futures.” – Wendy Longwood, COO, Dress for Success Worldwide.

Learn more ›

Great Place to Work

At Michael Hill, we continually strive to be a workplace where all team members feel consistently valued, appreciated and encouraged to be their brilliant selves. Together, we are building a culture which fuels innovation, and creates closer connections with our customers and communities.

Our Diverse & Inclusive Team

We believe diversity and inclusion drives innovation, performance, and engagement. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our team members; which in turn helps us connect with and celebrate the diversity of our wider community.

Michael Hill's Diversity & Inclusion Committee comprises a diverse representation of team members from our global workforce. The Committee is dedicated to and passionate about promoting inclusivity in a number of ways, including a calendar of events to celebrate the diversity within our organisation and communities, through awareness raising and educational initiatives.

Gender Equality in the Workplace

Women play a significant role in our success and we are proud to offer opportunity, development and progression for women in the workforce of all ages and life stages. Gender equality is monitored annually at all levels of the organisation and we are committed to an environment that is free from discrimination and enables women to realise their full potential.

  • 100% gender balance in Michael Hill Executive Leadership team reporting to the CEO.

  • 88% of our global workforce are women

  • Women hold 60% of leadership positions globally

  • Workforce comprised of individuals of various ages and life stages

Creating Outstanding Experiences

We believe our people drive the success of Michael Hill, now and into the future. That's why we are proudly people-focussed with a highly engaged workforce.

Creating outstanding experiences for our people has been a deliberate focus over the past few years, leading to an 85% engagement rating in the Group's 2021 team survey - indicating our team members are engaged and see Michael Hill as a great place to work; a result we are very proud of . We are building on this momentum by continuing to implement action plans and strategies to ensure we remain an Employer of Choice.

Celebrating our Team

We are committed to celebrating and honouring our diverse workforce. Throughout the year, our Diversity & Inclusion Committee run internal campaigns focussed on education and awareness, fostering a collective commitment towards a more inclusive environment for all team members.

Celebrating International Pride Month

We're for love, and love is love.

We celebrate International Pride Month each June, through marketing activities as well as with our internal team members, reaffirming our solidarity with the LGBTIQ+ community.

As part of our internal initiatives, we highlight the importance of inclusive language, provide guidance on how to be an ally, and share resources for any team members that may require relevant support.

International Women's Day

In 2021 we celebrated International Women's Day with a focus on the #choosetochallenge theme.

We encouraged our team members globally to pledge how they would challenge for change and gender equality through meaningful commitments, big or small, that they could implement in their personal or professional lives. We also celebrate our talented female team members who are forces in their field.

Helping our Team Stay Healthy, Safe and Secure

At Michael Hill, we are accountable for creating and maintaining Healthy, Safe and Secure work environments for our team members, customers, and visitors who interact with our business. We know that the success of Michael Hill depends on our people, and we are committed to ensuring the health, safety and security of everyone who comes to work or visits our stores.

COVID-19 Action Plan - Protecting our Team and Customers

We recognised the level of importance we needed to place on keeping our team members and customers safe through the ongoing COVID-19 pandemic.

In FY21 we implemented a world class COVID Safe Management plan for each country we operate in – with the primary goal to protect our team members and customers. A crisis management team was established, and Michael Hill were one of the first retailers to close all its stores early to ensure the health, safety, and wellbeing of all team members. Since returning, the business has prospered with well-defined plans, systems, practices, and procedures to navigate the new COVID-19 operating environment.